You are Responsible to provide excellent customer service,
You need to solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
You need to Contact can be from customers and/or shoppers
You are Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
You are Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
You will have to Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
You are Responsible to document customer transactions accurately in the appropriate systems
You need to Coordinate with the co-workers, lead persons and other departments as appropriate