Role :
Transaction Risk Investigator
Location :
Bangalore, India
JOB DESCRIPTION:
About Amazon India: Amazon India is seeking dedicated and analytical candidates to join the Transaction Risk Management Team in Bangalore. This team is responsible for investigating and eliminating online ecommerce risk, making it an ideal opportunity for individuals with experience in ecommerce payments and trust and safety.
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What you will do
Responsibilities:
- Research and evaluate facts surrounding seller transactions.
- Take appropriate action on investigated transactions based on established standard operating procedures and tools.
- Document actions with detailed annotations.
- Communicate with external customers via phone or email during the investigation process.
- Collaborate with internal stakeholders and peers through various communication channels.
- Understand issues and utilize available resources to resolve them effectively.
- Escalate problems or variances to relevant teams according to processes.
- Analyze performance metrics to drive business goals.
- Meet productivity targets and quality standards.
Education Required:
Basic Qualifications:
- Education: Graduate in any discipline.
- Work Experience: 0 to 1 year.
- Excellent communication skills in English (written and spoken).
- Ability to handle and interpret large sets of data.
- Demonstrated ability to work in a team in a dynamic environment.
Preferred Qualifications:
- Strong problem-solving and analytical skills.
- Proven ability to work independently and communicate clearly with managers and associates.
- Global perspective and understanding of business objectives.
- Attention to detail and accuracy.
skills
- Any skills related to the role
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Additional Information:
- Shifts: Rotational (24*7 shift environment, changes every 3-4 months).
- Weekly Off: Rotational two-consecutive-day off (5-day working week, off days change every 3-4 months).
