Role :
WFM Forecasting Specialist
Location :
Work From Home
JOB DESCRIPTION:
Job description
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What you will do
- Continuous improvement: Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges, and opportunities
- Accurate Forecasting: Develop and maintain workforce forecasts using historical data, trend analysis, and predictive modeling
- Cross-Functional Collaboration: Collaborate with various teams to align workforce strategies with business objectives
- Proactive Optimisation: Identify trends, challenges, and opportunities to optimize staffing levels and minimize labor costs
- Insightful Reporting: Create and communicate timely reports on forecast accuracy, performance metrics, and key trends
- Effective Scheduling: Work closely with the scheduling team to translate forecasts into effective schedules that meet service-level requirements
Education Required:
- Education and Experience: Bachelor’s degree with proven experience in WFM across various verticals, with at least 12 months in forecasting
skills
- Technical Proficiency: Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), scheduling software, advanced Excel skills, familiarity with SQL and Power BI
- Leadership: Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
- Analytical Skills: Proficiency in data analysis, interpretation, and making data-driven scheduling decisions
- Communication and Passion: Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM
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