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HCL JOBS
JOB ROLE :ENGINEER PRODUCT SUPPORT / ANALYST
Location - HYDERABAD
JOB DESCRIPTION:
- You need to Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.
- You have to Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
- You need to Work along with publishers on accounts to enable features and to resolve UI related issues.
- You are Able to work independently and efficiently to meet defined SLA.
- You have To consistently meet or exceed all agreed quality parameters as defined for the process.
Education Required:
- Must have Bachelor’s degree
- Any stream
- Any batch
Skills Required:
- Communication skills in English
- Must have working knowledge of HTML, Javascript & CSS.
- Familiarity with ad operations, ad optimization and monetization tools.
- Using tools for debugging.
- Basic understanding of Digital Marketing / work experience in digital marketing is preferred.
- Excellent English communication skills, both written and verbal.
- Previous experience in E-mail and Chat support.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.
- Willingness to work in a 24/7 environment
