IDFC first bank is hiring for Customer Service Executive |Apply Now
Role :
Customer Support Executive
Location :
Karnataka
JOB DESCRIPTION:
- The role bearer will act as an ambassador for the company’s brand and assist in enabling customers, partners, and other stakeholders to address their needs for question resolution.
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What you will do
- It will be necessary to deliver top-notch customer service and to encourage customer centricity throughout the company by enhancing the customer experience, interacting with clients, and supporting natural growth.
- Assume responsibility for client concerns and see them through to completion.
Establish a clear goal of improving service quality, implement strategies aimed at achieving it - Stay abreast of advancements in the sector, and utilise best practices where they may be applied.
Create standards, policies, and procedures for services. Analyse MIS, increase output, maintain accurate records, and record customer service interactions and actions.
Find, train, and mentor customer service representatives. - Create an environment that will allow them to flourish by giving them confidence and support.
- Respect and oversee the authorised spending plan. Organise your workflow in accordance with priorities. Manage resources and
Education Required:
Graduate – Any Graduation.
Post Graduate – Any Post Graduation.
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- It will be necessary to deliver top-notch customer service and to encourage customer centricity throughout the company by enhancing the customer experience, interacting with clients, and supporting natural growth.
- Assume responsibility for client concerns and see them through to completion.
Establish a clear goal of improving service quality, implement strategies aimed at achieving it - Stay abreast of advancements in the sector, and utilise best practices where they may be applied.
Create standards, policies, and procedures for services. Analyse MIS, increase output, maintain accurate records, and record customer service interactions and actions.
Find, train, and mentor customer service representatives. - Create an environment that will allow them to flourish by giving them confidence and support.
- Respect and oversee the authorised spending plan. Organise your workflow in accordance with priorities. Manage resources and
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