Role :
International Voice
Walk in Drive :
18th March - 21st March , 11.00 AM - 2.00 PM Address Survey No. 62/1A, Technology Centre, Special Economic Zone, Qutubullapur Mandal, Ranga Reddy District, Bahadurpally, Hyderabad - 500043
JOB DESCRIPTION:
Hiring for – Service Desk (Technical Support || International voice)
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What you will do
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
Education Required:
- Graduate from an accredited institution or Under-graduate with relevant technical experience
skills
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 5 Years (Preferred)
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
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