Role :
Technical support associate Senior Technical Support associate
Location :
HYDERABAD
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Technical Support.
Time and Venue
27 October – 31st October , 10.00 AM – 1.30 PM
Tech Mahindra, Bahadurpally
Explore more new job openings
What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- L1/L2 Technical Support
Answer calls and emails from customers.
Diagnose and fix technical problems.
Keep accurate incident records.
Provide timely service to guarantee client satisfaction.
Operations of the Service Desk
ITSM Tools (CA Service Desk, HPSM, BMC Remedy, and ServiceNow)
Active Directory (Account Unlock, Password Reset, User Management)
Support for Microsoft Office and O365 (Outlook, Excel, Teams)
Troubleshooting Windows OS (7/8/10) and Desktop
Citrix, VPN, and Exchange Support
Troubleshooting Hardware and Networks (LAN, Printers, Devices)
Remote troubleshooting for printers, laptops, desktop computers, and mobile devices
Basics of SCCM, patch management, and antivirus
Chat, Email, and Voice (Superb Communication Skills) Understanding of ITIL Procedures
Education Required:
12th pass
diploma
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Tech Support
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
- Fresher (NO PURSUING)
- 0- 5 years experience in technical support only into International voice
- Excellent communication skills in English.
- Willingness to work in rotational shifts.(Night shifts) 24/7
- work from office
- Work location – Bahadurpally
- Immediate joiner
- Basic knowledge of Technical issues
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
Get instant updates on the latest jobs! Join our Instagram and Telegram Channels.
To join our WhatsApp channel and Telegram Group – Click on the WhatsApp and telegram icons below
