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24-7 INTOUCH JOBS

JOB ROLE :Customer Support Associate-Non Voice Process(ChatProcess)

Location - Partial WORK FROM HOME

JOB DESCRIPTION:

  • The Selected  Candidates Roles and Responsibilities

    You are Responsible to provide excellent customer service,
    You need to solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
    You need to Contact can be from customers and/or shoppers
    You are Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
    You are Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
    You will have to Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
    You are Responsible to document customer transactions accurately in the appropriate systems
    You need to Coordinate with the co-workers, lead persons and other departments as appropriate

Education Required:

 
  • Any Graduation
  • Any Stream

Skills Required:

 
  • Communication skills in English
  • Good Negotiation skills
  • Customer centric

SALARY: 2 LPA TO 3.25LPA

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