Genpact is hiring for Process Associate Content Moderation – Telugu + English | Apply Now
Role :
Content Moderation - Telugu + English
Location :
India-HYDERABAD
JOB DESCRIPTION:
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
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What you will do
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Communicating with the Onsite Team
• Responsible for Submission Clearance, Bookings, Endorsement Processing, Renewal Processing
• Responsible to comprehend, good customer service attitude to clearly articulate the resolution
• Responsible to handle varied volumes of workloads and reaching targets and deadlines on a timely basis.
• Process different types of system transactions within the established authority level i.e. data modification via rewrite transactions.
• Input data on the policy management system and gather information using various computer-based software programs.
• Maintain accountability and quality standards on tasks assigned.
• Support Conversion activities post and pre as allocated.
• Perform other support / admin tasks as assigned.
• Responsible to handle time bound cases
Qualifications we seek in you
Minimum Qualifications
• Any Undergraduate/Graduate (Except Commerce & Tech Background).
Preferred Qualifications/ Skills
• Strong Analytical and investigative skills
• Good communication skills both verbal and written for English
• Proficiency with Microsoft Office, specifically Outlook E-mail, Excel
• Good typing skills and basic PC operating skills
• Ability to multi-task
• Detail-oriented
• Open for night shift
• Team-oriented
Education Required:
- • Any Graduate (PG an added advantage)
• Freshers are eligible
skills
Strong Analytical and investigative skills
•
Fluent in Read/Write in English & Telugu Language
Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)
• Proficiency with Microsoft Office, specifically Outlook E-mail, Excel
• Good typing skills and basic PC operating skills
• Ability to multi-task
• Detail-oriented
• Open for night shift
• Team-oriented
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