Role:Support Specialist (Social Media)
Location: work from home
JOB DESCRIPTION:
- Providing our users with an outstanding customer experience to make Revolut users feel secure whilst using our service
- Collaborating with other teams internationally to tackle any customer issues
- Managing and overseeing Revolut’s social media accounts, like Facebook, Twitter, and TrustPilot
- Monitoring and moderating Revolut Community page
- Publicly representing the company in front of hundreds of thousands of users
- Interacting with users via direct messages & assisting them with issues they stumble upon (both retail & business products)
- Multi-tasking between social media platforms
Education Required:
Any Graduation
Any Stream
skills
- Flawless English language skills
- Experience with social media platforms
- Prior customer support experience
- Empathy and love for helping people
- The ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-motivation, flexibility, and to be a team player
- Self-learning, problem-solving skills
- Strong writing skills and great numeracy and IT skills
