Superprocure is hiring for Customer Support – Trainee Role

Role :

Customer Support - Trainee

Location :

WORK FROM HOME

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
seeking a Customer Support Trainee to handle the adoption and support of customer software

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- 1. Customer Service:
  Through phone, email, and live chat, among other means of communication, keep an eye on and promptly support clients.
  Troubleshoot client tickets and offer detailed instructions or solutions.
  Serve as a point of contact for clients and internal teams, elevating difficult problems or comments as needed to guarantee prompt resolution.
  Assist clients in making efficient use of the SP digital logistics platform by responding to questions about how to set up accounts and navigate its features and functionalities.
  2. Adoption Enhancement – Customer Success:
  Keep an eye on client KPI adherence and user acceptance throughout the platform.
  Review sessions are a proactive way to include users and promote product uptake and value.
  Always look for ways to improve the customer experience by finding ways to streamline procedures.
  Put initiatives into action to raise customer happiness and engagement.
  Encourage a satisfying user experience by

Education Required:

Bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field preferred.
Any Graduation

Any stream

Fresher’s

Experienced also

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about logistics
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- - Good in Excel and / or Presentation.
  - Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.
  - Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.
  - Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.
  - Willingness to work flexible hours as needed to support client business needs.
  Preferred Skills & Attitude:
  - Take ownership of work assigned and persistence to closure.
  - Quick learner and internal drive for continuous improvement.
  - Experience or interest in software or technology-related customer support.
  - Exceptional interpersonal skills and the ability to empathize with clients’ needs and concerns.
  - Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.
  - Knowledge of best practices in user training and adoption strategies.

HOW TO APPLY :

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