SUTHERLAND JOBS
JOB ROLE: Technical support-Core Hardware
Location - WORK FROM HOME
JOB DESCRIPTION:
Looking for IMMEDIATE JOINERS ONLY
Freshers/experienced both can apply only if they have relevant knowledge of the profile given below
Candidate needs to be EXCELLENT in communication skills
PFB the detailed JD for your reference
Education-Undergraduate OR Graduates (with technical background)
Job Requirement-
- Profile mix of Graduate freshers or Undergraduate
- Needs to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc
- Typing Skills: 25 WPM/90% accuracy
Shift Timing/Days working
- 5 days working Mon-Fri/Sat & Sun-week off
- Shifts-rotational shifts /any 9 hours of shift mostly evening/night
- Process-Blended- Mix of Email Voice & Chat support 70% Voice/30% non voice
- Permanent work from Home/desktop will be given by the company post selection
Candidates need to have fair knowledge of hardware computers(for eg: RAM/ROM, types/functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations.
- what is RAM/ROM, types/functions of RAMs
- what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD
- what is cloud storage?
- What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same)
- Your Windows machine is booting up slow, what are the possible solutions to this?
- You have put SSD in a slot, but the slot is not working that what you will do?
- Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system upgrade suggestions for DRAM, mock call to check communications, probing skills
- BIOS, SSD and DRAM (Failure modes/reasons and fix for that)
- BIOS (what are the situations we use them)
- DRAM generations and mix match compatibility
- What is Dual Channel functionality
- Steps for installing memory in a laptop or mac book pro system
- What is case modding
- What is overclocking
- RDIMMs over UDIMMs
Interested candidates can share their updated CV on neha.qureshi@sutherlandglobal.com
Education Required:
- Bachelor’s Degree/Master’s degree holders in any specialization
Skills Required:
You must have Excellent spoken Telugu Language.
You must have proficiency
Proficient with MS-Office.- With a primary responsibility of supporting the Employee Engagement Initiative.
- Provide support as directed to ensure that engagement goals and objectives are accomplished.
- Manage communication between Internal & External stakeholders, liaising with employees on various tasks.