Role :
CSG IT Enablers Contact Support Group
Location :
WORK FROM HOME/PAN INDIA
JOB DESCRIPTION:
- The first line of defense for Capgemini’s Cloud & Infra Services (CIS) is CSG, which handles IT infrastructure events and service requests utilizing a business intelligence approach through both digital (chat, SSP, BOTs, etc.) and legacy (phone and email) communication channels. CSG collaborates to provide Capgemini’s CIS division’s global clientele with IT support solutions that are user-centric, proactive, predictive, and optimized. We would like to offer you a position in the Customer Support Group, where you will be able to facilitate prompt and satisfying issue resolution/escalation to enhance the end-user experience, based on your profile and evaluation performance. Working with clients in various regions and time zones (24 x 7 rotational shifts) requires flexibility.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Respond to client inquiries via voice-based phone service and other contact channels with the greatest customer care, problem-solving, and technical troubleshooting available. You should also be able to multitask between several support channels.
Ticket management includes prioritizing the ticket’s urgency, classifying it appropriately according to its difficulties, monitoring its status (on-hold, open, closed, and resolved), and updating consumers on its progress, among other things.
Business intelligence: utilize tools, ticket data, and analysis, as well as account best practices, to assist customers
Assistance Delivery: We provide the customer with our services and meet their expectations.
Customer management: It is expected of you to deal with customers efficiently from greeting them to resolving issues and ending calls. needed
Education Required:
- Candidates must have completed any 3-year diploma / graduation in 2025
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure.
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
HOW TO APPLY :
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• Fill the details with the information provided.
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