You must have Excellent communication skills
You must Exhibits good listening and comprehension
Prepare clear and concise written communications
Exposure to direct interactions with end customers
Good knowledge on below OS – Troubleshooting
Client/Server OS Troubleshooting experience
File system (NTFS),
Microsoft Message Queuing
Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.
User of remote tools – RDP/Terminal Services and VNC etc.
Experience with imaging software
Good knowledge on MS SQL – Configuration & troubleshooting
Good knowledge on compute hardware – Installation, configuration and maintenance methodologies
Fair knowledge on various compute hardware IBM / DELL / HP etc.
Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.