Role:Representative, Operations
Location: HYDERABAD,VIZAG,CHENNAI & BANGALORE
JOB DESCRIPTION:
The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
Language – Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
Experience – Fresher or any experience
Language – Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
Experience – Fresher or any experience
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Education Required:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
skills
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Confirm customer understanding of the solution and provide additional customer education as needed
• Demonstrate strong probing and problem-solving skills
• Should be able to handle complex queries from customer and resolve the same independently
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
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