Coursera is hiring for Operations Specialist | Apply Now

As an Operations Associate, you will be a part of a scaled services team responsible for executing on key operational workflows for the company. You will be responsible for managing and scaling escalated ticket workflows, operational tasks, and data analysis requests. This team is unique to Coursera as it will touch all of our end users (partners, learners and clients) and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation. 

Responsibilities:

• Develop, execute, and scale technical workflows to ensure seamless services operations, utilizing internal tools, databases, and platform expertise, underscored by customer empathy.
• Communicate with internal stakeholders and team members across departments to facilitate understanding and address the needs of our platform’s users, ensuring alignment and collaboration.
• Proactively identify potential issues and opportunities, contributing to projects aimed at mitigating risks and optimizing operations.
• Generate informed advice, strategies, and ideas, catering to the diverse requirements of various stakeholders and partners.
• Maintain detailed, accurate documentation and resources for internal and external reference.
• Work collaboratively with cross-functional teams to devise and implement creative technical solutions for partners, learners, and clients.