JOB ROLE :Contact Centre Representative
Location: Work from Home/Office(HYDERABAD)
ABOUT
A customer support job involves assisting customers with inquiries, troubleshooting, and resolving issues related to a company’s products or services. The job may include answering phone calls, responding to emails and chat messages, and providing information and assistance to customers. In addition to technical knowledge of the product or service, customer support representatives should possess strong communication skills, the ability to work well under pressure, and the ability to problem-solve and think critically. They may also be responsible for tracking customer interactions and providing feedback to management on customer satisfaction and areas for improvement
Education Required:
- 12thpass
- diploma
- Any Graduation
- Any PG
What you will need to succeed in the role:
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
