Role :
Phone Banking Officer
Location :
Chennai, India
JOB DESCRIPTION:
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer””s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement
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What you will do
- Query Resolution
Handling and resolving customer complaints over the phone in a timely manner
Customized Solution Offering
Providing customers with relevant products and services to help with their suitable needs.
Behold our values
Build products that are fair to the customer and fair to the bank
Providing 360 degree banking
Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Training
Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Adherence to compliance
Being compliant with information security norms and quality process norms
- Query Resolution
Education Required:
GRADUATE
skills
Good Communication
Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
Customer Service Skills
Making a customer feel valued by actively listening to customer grievances
Synergize with Team
Willingness to work with various teams for on-ground support and deliver enablers as required
Proactivity
Address customer concerns by providing a viable solution
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