ORACLE JOBS
JOB ROLE : Technical Analyst 1-Support
Location - BANGALORE
JOB DESCRIPTION:
- As a member of the Support organization You need to your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Monitoring Customer events board 24*7
- Acknowledge new events and perform correct categorization of issue.
- Create Incident based on the Severity / Impact of the issue
- Notification of the Incident to the customer via Email or Phone
Education Required:
- Any Bachelor’s degree from an accredited institution
Skills Required:
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- You must have Good understanding of UNIX architecture (Solaris, Linux…)
You should have Basic understanding of Database concepts & architecture
You must have Understand of terminal services such as SSH, Telnet.
You must Understand of ticketing systems such as Remedy
You should have Proven Oral and Written communication skills
