JOB ROLE:Remote Data Center Technician
Location - Permanent Work From Home
You need to Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
- You need to Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
- You need to Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
- You need to Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.
- 12th pas
- ANY DEGREE
You must have
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
You must have Excellent written & verbal skills
Customer Service experience