Poshmark is hiring for Junior Email Support (Night Shift) | Apply Now
Role :
Junior Email Support (Night Shift)
Location :
WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
recognizes that the secret to assisting others is empathy
demonstrates creativity and good problem-solving abilities.
demonstrates unending tolerance and contagious optimism.possesses outstanding communication skills in both written and spoken English.
is self-driven and enjoys working on their own
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
Use email support to interact with Poshmark users.
Respond to users promptly, amiably, and competently.
Show empathy by making deliberate and timely decisions for the community.
Investigate, diagnose, and suggest fixes for open orders and account-related problems
Get opinions and recommendations from the community
Aim to surpass your goals for volume, resolution rate, first response time, and CES (Customer Effort Score).
the ability to work on holidays and occasionally put in extra time as needed.
This position will be available five days a week from 9 p.m. to 6 a.m. IST.
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
should have its headquarters in Chennai or the Indian state of Tamil Nadu.
This position will be entirely remote, working five days a week for nine hours each day between 9 p.m. and 6 a.m. IST.
0–2 years of comparable experience in community work or customer service, especially in e-commerce. New college grads are encouraged to apply for customer service via email using Salesforce or prior support experience working with US-based clients.
Excellent typing and navigating abilities on a MacBook
Outstanding communication abilities in both written and spoken English, with a strong attention to detail
Willing to work on holidays and offer assistance on the weekends as needed
Possessing a problem-solving mentality and being able to work both solo and collaboratively
the capacity to work together and communicate with peers and managers, mostly from the US office headquarters.
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
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SALARY :
Expected Fresher Salary - CTC 3.9LPA
