Role :
Service Desk Analyst
Location :
hyderabad
JOB DESCRIPTION:
In accordance with Wipro’s Service Desk goals, this position serves as the initial point of contact for B2B users who contact the Wipro Service Desk in order to troubleshoot pertinent end user concerns.
1. As a Support Analyst, you will be in charge of helping end users with network issues, system administration issues, and application problems.
2. Identify, rank, troubleshoot, and fix IT issues that users report by phone, chat, email, or in-person.3. Determine which tickets need immediate attention and take appropriate action.
4. Using the incident management application, log every contact and precisely and thoroughly record all actions and outcomes.
5. Respond to and handle help desk inquiries
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Highlights of the role include:
🐴💻 Be the initial point of contact for business-to-business (B2B) users
🔹 Help users by phone, chat, email, or walk-ins
🔹 Troubleshoot system, application, and network issues
🔹 Log, document, and escalate critical tickets as necessary
🔹 Professionally and precisely handle helpdesk requests
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
Wipro is hiring for the role of Service Desk Analyst – L1 in Hyderabad (Band: A3) 🖥️
Are you someone with: ✅ Fluent Communication Skills
✅ Core Windows Technical Knowledge
✅ A passion to troubleshoot and help users with their IT issues?
If yes, then this role is the perfect launchpad for your IT career! 💼
👨💻 Role Highlights: 🔹 Be the first point of contact for B2B users
🔹 Assist users via telephone, chat, email, or walk-ins
🔹 Troubleshoot system, application, and network issues
🔹 Log, document, and escalate critical tickets as needed
🔹 Resolve helpdesk requests with precision and professionalism
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
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