Appfire is hiring for Associate Product Support Engineer

Role :

Associate Product Support Engineer

Location :

WORK FROM HOME

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about Application Support.

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Description of the Job:
  
  You will identify, set up, troubleshoot, and resolve technical issues related to Appfire Apps in the Atlassian environment including a variety of corporate software solutions.
  You will put your problem-solving abilities to use by offering technical advice and assistance in resolving issues that customers have reported (L1/L2).
  Under the direction of senior engineers, you will use your analytical and problem-solving abilities to investigate, diagnose, troubleshoot, and find solutions to customer-reported issues (L1/L2) and support L3 investigations.
  You will have total autonomy to take charge of customer complaints and see them through to completion.
  You will have the chance to collaborate with Senior Engineers, Leads, and Principals in Support and Engineering teams, earning important information and experience.

Education Required:

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
outstanding communication abilities both in writing and speaking.
comfortable working in a team-oriented setting with flexibility for weekend rotations and shifts (10 AM–7 PM or 2 PM–11 PM IST), all while keeping a 5-day workweek.
strong analytical and problem-solving abilities to recognize and address client concerns.
a three or four-year bachelor’s degree in engineering, computer science, or information technology.
Good to Have:
0–1 years of overall technical support engineer (L1/L2) experience.
It is advantageous to have a solid foundation and experience with corporate tools or ticketing systems (Jira Service Management, CRM tools).
outstanding ability to interact with customers.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

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