Role :
Customer Relationship Associate
Location :
WORK FROM HOME
JOB DESCRIPTION:
Outbound and inbound calls:
Initiate outbound calls to prospective leads, providing information about BrightChamps EdTech Platform’s demo classes.
Handle inbound calls from individuals interested in our demo classes, addressing queries, and providing relevant details.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
Lead Engagement: Use effective communication to establish and preserve a good rapport with potential clients. Ensure a smooth enrolling process by guiding leads through it.
Coordination of Demo Classes: Arrange and plan demo sessions for prospective leads based on their availability and preferences.
Documentation: Keep thorough and precise logs of all lead interactions and developments via our CRM system. During the onboarding process, record leads’ comments and any unique needs they may have had.
Cooperation: To maximize lead conversion and customer happiness, cooperate with the marketing and sales departments. Give us feedback and ideas from lead encounters so we may make our procedures better.
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
Skills and qualifications:
proficiency in spoken and written English.
outstanding interpersonal and communication abilities.
the capacity to multitask and operate in a hectic setting.
Excellent organizational abilities and a sharp eye for detail.
knowledge with CRM systems and rudimentary computer abilities.Benefits:
Internet and Laptop Reimbursement
Details of the shift: six working days and one rotating day offHours of operation: Night shift (10 PM to 7 AM)
Where: WFH
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
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• Fill the details with the information provided.
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