Role :
Customer Service Specialist
Location :
WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Customer Support and Data Analysis using MS Excel
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- As a Customer Service Specialist in our vibrant team, you will be instrumental in improving customer satisfaction by solving problems and communicating effectively. You will use your proficiency with Microsoft Excel to optimize procedures and guarantee flawless service delivery, with an emphasis on travel management and reservation systems. The day shift schedule for this remote job allows for flexibility and work-life balance.
- To guarantee client happiness, deliver outstanding customer service by answering questions and resolving problems quickly.
Help clients book and effectively manage their travel arrangements by applying your travel management expertise.
Use Microsoft Excel to analyze data and produce reports that enhance service delivery and aid in decision-making.
Work together as a team to create and execute plans that improve the client experience.
To guarantee data integrity and compliance, keep thorough records of all communications and transactions with customers.
Effectively communicate with clients to comprehend their needs and offer customized solutions.
To improve service quality, track client feedback and pinpoint areas that need work.
Help with the creation of resources and training materials to help team members provide outstanding customer service.
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Licencing
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
- Stay updated on industry trends and best practices to continuously improve service offerings.
- Coordinate with internal departments to ensure seamless service delivery and resolve any operational issues.
- Support the reservation process by providing expert guidance and assistance to customers.
- Ensure compliance with company policies and procedures to maintain high standards of service.
- Contribute to the companys purpose by delivering services that positively impact society and enhance customer satisfaction. Qualifications
- Demonstrate proficiency in customer service with a strong focus on travel management.
- Exhibit advanced skills in MS Excel for data analysis and reporting.
- Possess excellent communication and problem-solving abilities.
- Show experience in reservation systems as a valuable asset.
- Display a proactive approach to identifying and addressing customer needs.
- Maintain a high level of attention to detail and accuracy in all tasks.
- Adapt to a work-from-home environment with strong self-motivation and discipline.
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
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