Role :
Engineer Trainee
Location :
Bengaluru, Chennai, Coimbatore
JOB DESCRIPTION:
- Our clients receive technical help from our centralised IT Service Desk team, which includes troubleshooting and resolving IT issues and guaranteeing the seamless operation of their computer systems and IT services. Up to 90 international clients on various geographies are serviced worldwide by a 15,000-person Service Desk crew. Technological improvements have brought about substantial modifications in the landscape of IT service desk. These days, a lot of businesses use AI chatbots to automate and expedite their support procedures. Artificial intelligence (AI) chatbots use natural language processing to manage simple activities and instantly respond to frequently asked user questions, freeing up human analysts’ time. Another trend that is gaining pace is robotic process automation (RPA), which allows rule-based and repetitive operations to be automated, freeing up analyst time.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
Assist end users with their IT-related questions and problems by offering first-line technical help. Track and record all support tickets to guarantee proper documentation and prompt problem solving.
Diagnose and fix technical issues to reduce downtime; work with other IT teams to escalate complex issues and guarantee timely resolution; and maintain knowledge base articles and documentation to improve self-service options and streamline problem-solving. Troubleshoot hardware and software issues.
Expectations of rolesAn associate should have a client-centered approach and be able to collaborate with users from many groups and cultures worldwide.
the capacity to communicate with our clients verbally and in writing with immaculate accuracy and to have solid technical understanding.
Work from home and in shifts.
Assistance provided by Cognisant (after joining as a Full-Time Employee)
Education Required:
- 2024 Batch of B.E/B.Tech of any branch (UG full time degree).
- At the time of registration, consistent academic record of a minimum of 50% in X, XII, Diploma, UG & PG with no standing arrears in current education.
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about it teck support
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
- Opportunities are open to Indian nationals / OCIs / PIOs who are currently residing in India.
- Flexible to relocate to anywhere in India, work in any shift / technology / domain, including work from office location basis business requirements.
Student Information
Mandatory documents for registration: Registration link will be shared candidates must scan and upload the below mentioned documents while registering:
- Resume (maximum of 2 pages) with a high-resolution passport size photograph. Please note that the photograph should be clicked in a light background and both the ears of the candidates must be visible.
Mandatory documents for interview
- All academic documents including the college ID card, and school/college UG mark sheets.
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
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