Genpact is hiring for Process Associate Customer Service

Role :

Process Associate - Customer Service

Location :

Hyderabad

JOB DESCRIPTION:

Global provider of professional services and solutions, Genpact (NYSE: G) produces results that influence the future. Our over 125,000 employees in more than 30 countries are motivated by our entrepreneurial agility, natural curiosity, and desire to build enduring value for our clients. With our deep industry and business knowledge, digital operations services, and proficiency in data, technology, and artificial intelligence, we serve and transform top companies, including the Fortune Global 500, driven by our purpose—the unwavering pursuit of a better world for people.

Genpact is an Equal Opportunity Employer that takes into account candidates for any position without taking into account any of the following: genetic information, sexual orientation, gender identity, physical or mental disability, age, national origin, citizenship status, sex, race, color, religion, or belief; or any other characteristic protected by applicable laws. Genpact is dedicated to establishing a vibrant workplace that prioritizes innovation, customer focus, respect and integrity, diversity and inclusion, and both. Learn more about us on X, Facebook, LinkedIn, YouTube, and www.genpact.com. Additionally, applicants are not required to pay in any way to participate in our hiring process; Genpact does not charge fees for processing job applications. Some instances of these frauds include buying a “starter kit,” paying to apply,

Applications are being accepted for the position of Process Associate in Customer Service.
It will be your duty to show creativity and intuition in this position in order to pinpoint areas that need to be improved or adjusted operationally. active user of online services and the Internet.

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What you will do

Minimum requirements:

• Graduate in any discipline; • Eligibility for freshmen
Preferred requirements:

• Prior experience working in a chat, email, or voice customer service role Profound probing and analyzing/understanding abilities; analytical skills with a customer-centric approach; excellent written English proficiency and neutral English accent; and the ability to work on a flexible schedule, including weekends

Education Required:

Minimum requirements:

• Graduate in any discipline; • Eligible freshmen
Preferred qualifications include:

• Prior chat, email, or voice experience in customer service Probing and analyzing/understanding abilities that are effective; analytical skills with a customer-centric approach; excellent written English proficiency and neutral English accent; and the ability to work on a flexible schedule, including weekends

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Customer Support