Global payments is hiring for Associate Software Engineer | Apply Now

What you will do

• • Responsible for overseeing Application systems, architecture, design, data workflow, logical processes, and system interfaces. Assure synergy between software and hardware architecture to maximize that relationship. Determine and develop architectural approaches and solutions, conduct business reviews, document current systems, and develop recommendations on how to proceed with the applications. Responsible for ensuring optimal application and system performance.

    What Part Will You Play?

    • Accountable for ownership of client’s needs and requests.  
    • Complete client maintenance as requested, ensuring verification of changes with quality and accuracy.  Prepare for and attends established client issues calls. 
    • Participate in or facilitate internal and external meetings, assists in research, fact finding and in preparing proper documentation.  Prepare for and attends established development meetings. Document and maintain any communication with clients.
    • Able to determine impact across component lines of development, issues or client requests.  Facilitates knowledge transfer between ongoing projects and client issues to ensure components are meeting client and TSYS needs.  Help determine alternatives to meet client needs or increase revenue opportunities for TSYS.  May represent department in various focus groups.
    • Understand and consult on system design, utilization and availability of value-added products and is able to offer product alternatives.  Understand client’s strategic needs
    • Keep current on system and module enhancements. Serve as authority on all module/client-related issues. Develop high-level client relationships.  Document any communication with client.  
    • May support or participate in the execution of client consultant job duties. Seek opportunities to stay current and expand technical expertise. Sell TSYS and offers product alternatives.
    • Continue to develop and maintain positive working relationships with various areas within TSYS organization. 
    • To solve any client software problems relating to TSYS software, identify bugs using various tools and provide solution
    • Establish a positive rapport with the client(s) to develop and maintain long term relationships to understand client(s) business needs, objectives and expectations. 
    • First line of contact with the clients, requiring full accountability and ownership for meeting Client’s needs and demands, available 24 hours a day, seven days a week (may carry a company mobile).  Responsible for focusing on core business needs relative to assigned component(s) with proactive drives in delivering various client requirements to ensure overall success.
    • Understand and adhere to department practices, procedures, and methodologies. Maintain an extensive knowledge of the industry, transaction processing, and/or financial services businesses. Perform detailed and complex analysis, issue resolution, developmental requests, and change controls to select system components, while maintaining a high level of system data integrity, focusing to ensure overall success.