Role :
Tele Collections Executive
Location :
Bangalore
JOB DESCRIPTION:
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About Groww
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.
What you will do
- Roles and ResponsibilitiesWe are looking for an experienced, self-driven and motivated individuals to join our team! As our Tele Collections Executive, you will be responsible for
- Reviewing the company debtor list
- Contacting customers and informing them of their overdue bills
- Advising customers on their payment options and suggesting methods of payments
- Negotiating suitable payment plans
- Maintaining customer payment records
- Responding to customer queries
Education Required:
- Must be a graduate and above from a UGC recognized university
skills
- Skills Required
- Strong communication skills and interpersonal abilities are highly considered
- Proficiency in English and Hindi is mandatory
- Preferably a minimum of 6 months experience in banking or collection Line of Business (LOB), with a preference for call-based experience.
Eligibility Criteria- Must be a graduate and above from a UGC recognized university
- Flexibility with work hours is essential, given the target-oriented nature of the role
- Fundamental understanding of lending and recovery is necessary
- Adaptability to rotational offs is a must.
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