NTT Data is hiring for Graduate Trainee | Apply Now

Role :

Graduate Trainee

Location :

WORK FROM HOME & BANAGALORE

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about Service desk Support.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- offers the Managed Services Client Service Desk team administrative support.
  completes entry-level administrative work as needed by the team.
  Make sure that all important calls and requests are escalated according to the proper protocol.
  may be in charge of receiving, verifying, and recording client requests while documenting their specifics.
  helps guarantee that escalation requests are properly categorized and prioritized by evaluating and interpreting them.
  guarantees the preservation of all pertinent records pertaining to the tickets and requests, including the client’s details.
  carries out any other relevant tasks as needed.

Education Required:

12th pass

diploma

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
ambitious self-starter who can function well under general guidance.
the capacity to elevate a problem to a higher level by using good judgment.
shows a thorough approach to resolving tickets.
has the capacity to communicate with a range of stakeholders.
demonstrates the honesty needed to guarantee top-notch customer service and retention.
Excellent client focus and attention to detail.
strong and efficient communication abilities both in writing and speaking.
the capacity to work a 24-hour shift pattern according to a predetermined roster as needed.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

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