Role :
Customer Success Associate
Location :
Remote/Hybrid (Bangalore - preferred)
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge Recruitment Process
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively – our care team believes in quick responses, and clearing queries and tasks in real-time π²
- The selected candidate will be required to call leads and existing users for feedback and a hands-on experience π
- It Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space π«
- You need to Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and key stakeholders π
- You are Able to spot patterns in user behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience
- Β
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Recruitment process of the candidates
BASIC QUALIFICATIONS
- You must have Good Fluency in English
- You Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake) π
- You Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms – Knowledge of emojis is a skill we love π§‘
- You are Inherent capacity to build a strong rapport and relationship with people – patience is the key to success ποΈ
- You must have Knowledge about mental or sexual healthcare or any healthcare is an added advantage – rest assured, we will train you π€
HOW TO APPLY :
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