You need to plays a role of an ongoing interface between client and DXC. 

• You have to Assist in gathering the required information, to handle customer software, technical quires, troubleshooting and problem solving of end user issues. 

• You should Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times 

by partnering with L2, and L3 teams within the organization.

• You have to Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. 

• You need to Own customer technical issues from initial report to resolution, communicating the customers regularly regarding issue status. 

You must Monitoring the given tasks as needed.

• You need to Ensures compliance with internal processes and standards for IT Support.