Phonepe is hiring for Advisor, Trust and Safety | Apply Now

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

• Act with integrity & think customer-first in every interaction

• Handle basic PhonePe account and transaction related queries

• Ability to flex between phone & data channels

• Follow specified process guidelines to bring about resolution

• Build customer trust through their interaction

• Ability to meet hourly & daily productivity goals

• Leverage internal processes and resources to drive resolution

• Escalate appropriately taking support from relevant teams to resolve customer issues

• Recommend process improvements

• Engage & Educate customers so they’re able to leverage PhonePe to the fullest