Testbook is hiring for Customer Support Executive Role |Apply Now

Role :

Operations Analyst - Credentialing

Location :

WORK FROM HOME

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about Customer Support
A vibrant and forward-thinking organisation, Testbook is committed to transforming education technology for students all around the world. Our goal is to enable students to thrive academically by offering easily accessible, interesting, and customised learning materials. Testbook, the EdTech business with the quickest rate of growth, has the potential to completely transform the sector. With over 2.6 crore students as registered users, 450 crore tests completed on the WebApp, and an outstanding Android App, Testbook has risen to the top and is well-positioned to take on larger markets. Testbook is the ideal environment for nurturing talent. Come, gain knowledge, and triumph. You receive instruction from the top mentors and develop into a self-sufficient authority in your subject. Having said that, the adaptability in the

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- All consumer enquiries about the goods and services must be received, looked into, and addressed by the customer support executive. To solve issues, the customer support executive will troubleshoot and work with different internal divisions.

Education Required:

12th pass

diploma

Any Graduation

Any stream

Fresher’s

Experienced also

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
the selected persons must have basic knowledge about BPO
BASIC QUALIFICATIONS
- Good Fluency in English
- • Speak with clients about a range of care-related concerns over the phone, via email, or through online chat.
  • Offer direct assistance with customer service projects like online billing, order tracking, automatic provisioning, and thorough account management.
  • Seek possibilities for upselling and cross-selling during the customer service interaction.
  • Monitoring and disclosing pertinent performance metrics related to customer care.
  • Gathering and using client input.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
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• Fill the details with the information provided.
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