Sutherland is hiring for Associate-CS Phone Role | Apply Now

What you will do

• • Any skills related to the role
  • the selected Should have excellent English communication with a decent accent

  • • Responds to a certain proportion of the large number of customer enquiries it receives regarding FIS goods and services.

    • Troubleshoots client issues, locates the source of the issue, and makes appropriate use of tools and resources to decide how to fix the issue.

     

    • Will escalate to the appropriate resource if problems cannot be resolved in a reasonable length of time. follows up with coaching and mentoring on situations that have escalated in order to find the right answer and increase general knowledge.

     

    • Keeps track of and records incoming support requests and makes sure that customer concerns are appropriately noted.

     

    • Ensures accurate entry of contact information and updates customer data.

     

    • Fulfils job requirements, including quality standards, timeliness, and average handling time.

     

    • May offer direction and/or mentorship to Customer Service Associates with less experience