Cognizant is hiring for Digital Workplace Practice (Service Desk) Role

Role :

Service Desk role

Location :

PAN INDIA

JOB DESCRIPTION:

Any skills related to the role
the selected Should have excellent English communication with a decent accent
This is a Service Desk role. You will be responsible for providing technical support to our clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.

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What you will do

- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Act as the Service Desk’s initial point of contact for end users who report IT problems.
  Accurately record, monitor, and resolve Service Desk tickets within predetermined SLAs.
  To reduce interruption and downtime, troubleshoot software and hardware problems.
  Work together to escalate and resolve complicated situations with internal IT teams.
  Create and update knowledge base articles to facilitate quicker resolutions.

Education Required:

3 YEAR Any Graduation

Students graduating in 2025 and 2026 from any 3-year UG degree (Bcom ,BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply.
Students currently enrolled into full time post graduate courses are not eligible.

Any stream

Fresher’s

Experienced also

2025 & 2026

skills

Any skills related to the role
the selected Should have excellent English communication with a decent accent
Expectations for roles
a client-focused approach that can assist consumers from different cultural backgrounds.
Excellent writing and vocal communication abilities appropriate for a service desk setting.
strong technical expertise and a readiness to work office shifts.
Assistance and advantages from Cognizant
No bonds for services.
Only individuals with a background in science, technology, and mathematics are eligible for Cognizant-sponsored higher education from BITS Pilani.
allowance for working at night.
Comfortable and secure taxi services for pickup and drop-off.
Top achievers receive timely awards and recognition.

HOW TO APPLY :

• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.

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