CSS CORP JOBS
JOB ROLE: Technical Support Engineer
Location - HYDERABAD
JOB DESCRIPTION:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
- Uses troubleshooting techniques to identify network-related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Education Required:
- ANY GRADUATION
- ANY PG
Skills Required:
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to changing priorities and make quick decisions with limited information
