Role :
Customer Support Advisor
Location :
Work from home
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about ISP, Smartphones, Laptop,
- The selected candidates has to Reply to customer inquiries via supported communication channels.
- You need to Identify, replicate, and report validated product issues to the R&D team.
- You must identify and log feature requests..
- You need to Follow-up on customer inquiries upon issue resolution/feedback from R&D
- You must Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
- You need to take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
- You must Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
- You have to Escalate support cases based on severity levels and associated business risk assessments.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication
- The selected candidates must align to Customer Support’s Service Level Agreement across all channels for customer inquiries
- You need to Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
Education Required:
- Any Graduation
- Any Stream
skills
- You need to Customer Satisfaction rating
- The selected candidates must have good communication skills – both for internal entities and customer-facing
- you need to have Product knowledge
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about ISP, Smartphones, Laptop, Telecom, Networking, Troubleshooting, Customer Support
- you Should know how to handle the customers and resolve their issues
- you must be Fluent in English communication verbal and Nonverbal
- you must have Excellent communication skills
- the selected candidates is Customer focused
- you must Able to multi-task and prioritize workload
- Ability to adapt to continuously changing procedures and environment
- you must be Team player with strong interpersonal skills
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