SUTHERLAND JOBS
JOB ROLE: Associate - Customer Service
Location - WORK FROM HOME
JOB DESCRIPTION:
Strengthening relationships allows consultants in this position to: support for common questions about billing. Verify customer account information by consulting client records. Determine possible client needs, then suggest remedies. Make follow-up calls to clients to make sure their needs are fulfilled effectively. hone your problem-solving skills: To identify the causes and remedies, use customer databases, knowledge bases, and technical tools. Teamwork: Discuss escalations with client departments (test desk, field service, dispatch). When necessary, make a technician appointment. enhancing technical abilities: Attend training sessions pertaining to your position, including those for new hires and refreshers, product cross-training, and product updates.
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Education Required:
- Our most successful candidates have: – High School diploma or equivalent
Skills Required:
- Computer keyboarding basics and familiarity with Microsoft Office (Outlook, Word, Excel) – Experience providing technical support to direct client contacts – Outstanding writing and verbal communication abilities Strong problem-diagnosis and problem-solving abilities. Demonstrated ability to multitask across many programmes. – Working knowledge of CRM software (preferred) Ability to focus on goals; Effective communication and idea expression abilities;
