What you will do

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  • Job Summary:
     
     We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others. This role requires exceptional customer service skills to assist customers through both voice and non-voice channels.
     
    Key Responsibilities:
     
    • Answering customer inquiries via phone, email, and chat in a timely and professional manner.
    • Resolving customer issues and escalating to the appropriate department if necessary.
    • Maintaining accurate customer records and updating the database as necessary.
    • Assisting with customer retention by building relationships and addressing any concerns.
    • Continuously improving the customer experience by identifying areas of improvement and proposing solutions.
    • Manage large amounts of Tickets.
    • Build sustainable relationships and trust with learners through open and interactive communication.