HCL Tech is hiring for Graduate Trainee Role | Apply Now
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Role :
Graduate Trainee
Location :
Madurai/Lucknow/Nagpur/WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Data visualization & Global Desk Service, Client facing role
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- The position is an analytical position that provides Supply Chain operations support.
- In this role you will work with multiple business teams to develop and maintain ad hoc/regular business reports and to work on relevant analytical supports.
The company is looking for a customer-focused, detail-oriented, self-motivated, - you need to respond to client inquiries received through phone calls, emails, instant messages, or a ticketing system.
- you must Diagnose and troubleshooting technical problems reported by clients. This may involve using remote desktop support tools or guiding clients through troubleshooting steps.
- You have to Logging and documenting incidents within the ticketing system, including the issue description, resolution steps taken, and final outcome.
- You need to Escalating complex issues to senior technicians or specialists when needed
Education Required:
- Education Background : Any Graduate
Graduation Batch : 2022/2023/2024
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Data Visualization
BASIC QUALIFICATIONS
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