HCL Tech is hiring for Graduate Trainee Role | Apply Now

What you will do

• • Any skills related to the role
  • the selected Should have excellent English communication with a decent accent
  • The position is an analytical position that provides Supply Chain operations support.
  • In this role you will  work with multiple business teams to develop and maintain ad hoc/regular business reports and to work on relevant analytical supports.
    The company is  looking for a customer-focused, detail-oriented, self-motivated,
  • you need to respond to client inquiries received through phone calls, emails, instant messages, or a ticketing system.
  • you must Diagnose and troubleshooting technical problems reported by clients. This may involve using remote desktop support tools or guiding clients through troubleshooting steps.
  • You have to Logging and documenting incidents within the ticketing system, including the issue description, resolution steps taken, and final outcome.
  • You need to Escalating complex issues to senior technicians or specialists when needed