Deloitte is hiring for Talent Customer Interaction Center (CIC) – Analyst | Apply Now
Role :
Talent Customer Interaction Center (CIC) - Analyst
Location :
HYDERABAD
JOB DESCRIPTION:
Deloitte is confident in its diversified workforce. Because of this, only the best people decide to work at Deloitte. Talent Team sets themselves apart from other call centers. High performance in providing unique service is encouraged by the work culture, and initiative is encouraged by the Rewards and Recognition programs. The Talent Team wants employees to operate with little oversight, think creatively, act quickly, pay attention to details, and be adaptable.
Work that you will performYou will be expected to respond to and handle inbound calls, chats, webforms, voicemails, emails, and faxes from Deloitte workers located all over the world in this help desk role. Payroll, time and expense, benefits, and any other Talent (HR) related questions will need to be answered by you.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- • Respond to incoming communications (voicemails, emails, chats, web forms, and calls).
• Keep abreast of outage and knowledge update warnings that are sent out as needed.
• Follow the contact quality requirements.
• Outstanding decision-making abilities to guarantee maximum client pleasure.
• Outstanding troubleshooting abilities to identify and fix client problems and requests.
• In every engagement, exhibit outstanding customer service abilities and a positive attitude.
• Always aim to reach or surpass the objectives/KPIs. • Show adaptability by working a variety of shifts. This staff works around the clock.
• The capacity to transition between several nations and cultures (Americas, EMEA, APAC)
Education Required:
Diploma
B.Sc/B.Com/BCA/ ( Other non-engineering graduation/Diploma: 0-2 yrs.
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Tech Support
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
- Excellent written, verbal, listening, analytical skills.
- • Easily grasp and communicate complex ideas. Excellent problem-solving skills
- • Ability to adapt change. Customer Service attitude.
- • Ability to learn and apply procedures
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
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SALARY :
Expected Fresher Salary -3-5 Lacs P.A.
