Accenture is hiring for Customer Contact Comms New Associate-Messaging | Apply Now
Role :
Customer Contact Comms New Associate-Messaging
Location :
HYDERABAD
JOB DESCRIPTION:
- Aligned with our Customer Support vertical, you will assist us in managing and answering customer inquiries, dealing customer complaints and escalations, and providing the best solutions. Additionally, you will be in charge of resolving complaints and faults within SLAs. “Social” in a job profile refers to maintaining and improving a company’s social media presence. This entails producing content, interacting with followers, and evaluating social media results.
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What you will do
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Increasing brand recognition and encouraging community involvement are the objectives. Managing social media effectively aids in drawing in and keeping clients. Maintaining a positive and active online presence requires it. documenting, diagnosing, troubleshooting, resolving, or allocating service requests and incidents in accordance with the specified scope of support. Handle unforeseen disruptions to promptly resume regular service operations for non-voice contacts such as chat, web, and email.
Education Required:
Any Graduation
Any stream
Fresher’s
Experienced also
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- the selected persons must have basic knowledge about Tech Support
BASIC QUALIFICATIONS
- Good Fluency in English
- You are a bachelor’s degree or equivalent years of work experience
- You must have ability to conduct large volumes of research, particularly via Google
- You should have strong attention to detail
- You must have sound knowledge of Microsoft Office and Google applications
- You need to have excellent written and verbal communication skills
- You are able to meet deadlines and work under pressure
- Strong communication abilities Strong familiarity with social media Strong familiarity with mobile applications and functional gaming Experience is advantageous.
Positions & Duties: •You must use precedent and broad rules to address common challenges in this capacity. • You mostly communicate with members of your own team and your immediate supervisor. • You will receive thorough instructions on every work in your capacity. • You are closely overseen and your judgments affect your own work. • As a member of a team with a set, limited scope of work, you will contribute individually. • Please be aware that working rotating shifts may be necessary for this position.
HOW TO APPLY :
• First, read through all of the job details on this page.
Scroll down and press the Apply Link button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
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SALARY :
Expected Fresher Salary -3-5 Lacs P.A.
