Role :
Associate - Digital Process
Location :
Chennai, INDIA
JOB DESCRIPTION:
- Gain a thorough understanding of the business and operational area
- Identify, analyze, and resolve repetitive issues
- Ensure all process documents are managed and updated
- Provide reports and data as requested and support the Team Lead on escalations
- Provide inputs to training and help in shaping training content
- Knowledge & Skills/ Business Acumen/ Education & Experience
- Comfortable in a fast-paced, multi-tasked, high-energy environment
- Creative and analytical problem solver with a passion for operational excellence
- Flexible work schedule
- Fair understanding of project management skills
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What you will do
- To guarantee attention to detail, the associate will need to be knowledgeable about various operational strategies. Processing speed comes second in significance, then accuracy. The associate should be able to do root cause analysis on errors and provide process enhancements to drive process efficiency. They should also be able to deliver results that meet or beyond expectations. Along with being a team player, the associate should be eager to impart his or her knowledge. Ad hoc operational reports, tactical stakeholder communication, and rapid ticket resolution should all be capabilities of the associate. Reporting to the Operations Manager will be this position.
Education Required:
- Pursuing a bachelor’s degree or higher in a quantitative/technical field (e.g. Computer Science, Information management system, Engineering, Statistics)
skills
- Fair understanding of project management skills
BASIC QUALIFICATIONS
- A bachelor’s degree or higher is required
- Working knowledge of computers (Basic MS Office related skills)
- Basic Analytical and Logical Reasoning Skills.
- Proficient in English.
- Excellent verbal and written communication skills in English with the ability to face external and internal customers in a professional manner
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