Role:Investigation Associate
Location: work from home
JOB DESCRIPTION:
This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards
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Education Required:
- Education Qualification: Graduate in any discipline
- Work Experience: 0 to 1 years
skills
- Communication Skills- Excellent communication skills (written and spoken) in English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
Preferred qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
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