You are Responsible for providing IT Infrastructure support covering cloud and on premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services and other business applications to our global customers.

You need to Interact with end-users fluently, understand and resolve technical issues over various channels of support.

You must hold high degree of conversational skills since written and verbal communication .

You need to Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business.

You should Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc.

You have to Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
Accountable for gathering information through client conversation and ensuring optimal resolution.

You need to maintain business agreed timelines and resolve issues within that time line
Engage in business interactions with end users to provide innovative approaches.

You must evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
Clarify user queries and work collaboratively to ensure there is no business impact