Role :
Risk Ops Agent
Location :
WORK FROM HOME
JOB DESCRIPTION:
- Any skills related to the role
- the selected candidate must promote safe and compliant trading on the site by investigating accounts, reviewing filters, verified rights owner/community reports and escalations. you should performing account reviews for potential regulatory risk, fraudulent, off site and/or unauthorized activity.
- the selected candidates are focused on the member experience on the site and investigate accounts with questionable business practices that could have a negative impact on the eBay community.
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What you will do
- you are responsible to Conduct in depth case reviews to promote safe and compliant trading on the site.
- you must Use filters, member reports and account reviews to make informed decisions on each case.
- you are supposed to Identify trends and provide feedback to your leadership.
- you must provide feedback on filter performance to LVIS and other support teams.
- you are able to handle appeals through multiple channels for actions taken across assigned work types.
- you must support escalations as needed per request of leadership.
Education Required:
- Any Graduation
- Any Stream
- Fresher’s & Exp
skills
- Any skills related to the role
- the selected Should have excellent English communication with a decent accent
- Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
- Comfortable working escalations based on your knowledge and proficiency.
- you Should know how to handle the customers and resolve their issues
- you must be Fluent in English communication verbal and Nonverbal
- you must have Excellent communication skills
- the selected candidates is Customer focused
- you must Able to multi-task and prioritize workload
- Ability to adapt to continuously changing procedures and environment
- you must be Team player with strong interpersonal skills
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