Ford is hiring for Support Analyst | Apply Now

What you will do

• • Analyse, troubleshoot production incidents

    Monitor health status of  applications

    Problem Investigation and Root cause analysis

    Perform application deployments

    Develop monitoring solutions with latest monitoring tools (Splunk, Dynatrace, WhatsUp Gold etc..)

    Process automation through tools like Pega

    Actively participate in all team agile ceremonies

    Communicates with the business customers, Plant IT, ITO Operations team and Global support teams on a day-to-day basis and resolves incidents.

    Lead & support problem management and drive for efficiency.

    Ensure adherence to CTQ in production support engagement.

    Ensure that appropriate security and controls are adhered .

    Ensure appropriate use of Ford IT processes, tools and methodologies within application.

    Documentation handling (Product specification, User Guides, Product Change Notice etc.)

    Guides and coach’s other Support Analyst on product teams.

    Organize team learning events.