JOB ROLE: Remote Support EngineeR
Location - WORK FROM HOME
You have to Bring support-services thinking and mind-set into all aspects of problem escalations
You need toBuild partnership with end customer (wherever applicable)
You must have Good understanding on Information technology components
You are going to Analyze & troubleshoot various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
You must Willing to work in shifts and 24/7 model.
You must be aware of the latest technical & organizational developments and their relevance to the business
- Any Graduation
- Any stream
You must have Excellent communication skills
You must Exhibits good listening and comprehension
Prepare clear and concise written communications
Exposure to direct interactions with end customers
Good knowledge on below OS – Troubleshooting
Client/Server OS Troubleshooting experience
File system (NTFS),
Microsoft Message Queuing
Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.
User of remote tools – RDP/Terminal Services and VNC etc.
Experience with imaging software
Good knowledge on MS SQL – Configuration & troubleshooting
Good knowledge on compute hardware – Installation, configuration and maintenance methodologies
Fair knowledge on various compute hardware IBM / DELL / HP etc.
Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.